"Seven years ago, when I moved to Sydney from country NSW, I was referred to accountants in the CBD. They did their job, but as a small client I always felt that I was more of an inconvenience to them than a valued customer. Luckily, the Sydney firm used Kilpatrick Lake Mackenzie as SMSF auditors and from my first contact with KLM, I felt that my business mattered. I have felt the same with whomever I have dealt with there. Questions are always answered promptly and my returns completed efficiently. The fact that I am in Sydney and KLM is in Charlestown has never been an issue. KLM are right-on-the-game, but with old-fashioned country service. They are the best accountants I have had and I really do recommend them highly."